Technical Support

If you have trouble working through a case or if something in the case fails to respond as you think it should, first make sure your computer has the following:

System Requirements
• Connection of 56K or better  
• QuickTime (click logo to download:) QuickTime logo QuickTime logo
• Internet Explorer 5.0 or higher, Netscape 4.0 or higher, Firefox 1.0 or higher
• Monitor resolution set to 1024 x 768 (recommended)

Logging In
To learn how to register and log in to the cases, link to Registering and Logging In.

If a case quits working
If you have successfully logged into a case and it stops working, you can just close the page you are on, quit the browser you are using, and then start again.

Read through the Frequenty Asked Questions below for more information. If a problem persists, please contact clippsupport@i-intime.org or call Carol Edwards at iInTIME in New Hampshire. The number is (603) 727-7002 and usually she can be reached from 8:30 a.m. to 2:30 p.m.

Frequently Asked Questions

I tried to register for CLIPP but the system said "Sorry, limited access only; you can't register." How can I register?

Registration is controlled by the e-mail address - you can only receive the login and password at an e-mail address recognized by our system. If you are not sure if your institution is registered for CLIPP, please contact clippsupport@i-intime.org. Top

I registered for CLIPP but have not received my login and password — Why?

If your registration was accepted, you should have received an immediate notice that said "Registration OK." If you did not see this notice, your registration was not accepted. Registration is controlled by the e-mail address — you can only receive the login and password at an e-mail address recognized by our system. If you are not sure if your institution is registered for CLIPP, please contact CLIPP support at clippsupport@i-intime.org. If the system said your registration was OK, you should receive the e-mail from the CLIPP system within 24 hours. If it has been more than 24 hours, please contact CLIPP support. Top

I cannot log in — Why?

Please read the error message that is displayed after the login failure. If your password is incorrect, see "I have forgotten my password" above. If your login is wrong, please make sure that you are a registered user and that you have typed the login correctly. If it still does not work, please complete the support form. Top

I have forgotten my password — What can I do?

On the Casus login page, click "Get new password" and enter your login or e-mail address. You immediately will receive an e-mail with an automatically generated password. The e-mail will be sent to the address you registered with. Top

I want to change my password — What do I do?

1. At the Login page, type your Login and Password.
2. Select the Edit user data check box under the Password textbox.
3. Click Login.
4. On the User Profile page, enter your desired Password (you cannot change the Login name). Enter it a second time.
5. Click OK. Top

I left a case and want to resume where I left off — What do I do?

On the case-selection page, click the case name and the case will open at the last-completed card. For those who registered before February 2006, it's a bit different. You created a session every time you opened a case. Click the Resume session link below the name of the author. The case will open at the last-completed card. If you have several sessions, click Show All Sessions to see all sessions. Top

Why wasn't my answer rated?

This is a free-text question type, and it is not evaluated by the program. This does not mean that your answer is wrong! Please compare your answer with the answer comment of the author. Top

I cannot see movies or hear sound.

Please make sure that QuickTime is installed on your computer. You will find a message on the login page under "Browser Check" concerning the QuickTime plugin. Link to download QuickTime. Please check the volume and, where applicable, the headphones or speakers of your computer. Top

How do I navigate a case?

For tips on navigating through a case, please go to the top of this page and click Support in the menu, then click Navigating. Top

What is enhanced popup blocker combatibility?

Recently we had problems with external popup blockers such as Norton Internet Security and other programs. So we eliminated any use of JavaScript that might be interpreted by these programs as popups. This change should prevent many of the problems, but some features are no longer available, such as opening windows in precalculated sizes. Your browser will open windows with its set sizes. Also, the Answer Comment will be displayed directly in the card window. Please report any problems to clippcases@casus.eu. Top

 
 
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